Peak Cycles
Guarantee|Prices
and Ordering|Tracking|Security|Backorders|Warranties
Returns
and Exchanges|Customer
Service|Domestic Shipping|International Shipping
100%
Satisfaction Guarantee
Bikeparts.com
guarantees 100% satisfaction. If for some reason you are not
satisfied with the product you purchased, you can exchange
or get a refund for the item and we will credit your account.
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Prices
and Ordering
Bikeparts.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel your order and refund your full purchase amount at their sole discretion.
Availability:
All
products are subject to availability and prior sale. Prices
on our website are in effect until they are removed from
the pages. Peak Cycles is not responsible for any errors
appearing in our website. All orders are subject to acceptance
by Peak Cycles.
Adjustments:
We will always contact you regarding any unexpected delays,
backorders, or differences in pricing. Adjustments to pricing
and shipping rates can be completed on your order even after
the order has already been processed.
Payment:
Our online catalog prices are in U.S. currency. Our Secure
Online Order Processing accepts Master Card, Visa, Discover,
and American Express.
Fax or Mail Orders: You
may also print out our order form and send your order through
the mail or fax.
If
you mail it, you must completely fill out the order
form
and enclose a money order, cashiers check, or include
your credit card information in the appropriate areas
on the form.
Send to: Peak Cycles
BPC Ordering Dept.
1224 Washington Ave
Suite 145
Golden, CO
80401
If
you fax it: Completely fill out the order
form
and please include your credit card information. Send
to: 1.303.215.0156
Price
Protection: If we lower the price on any item within fifteen
days from purchase, Peak Cycles will gladly refund the
difference upon request.
Sales
Tax: If your order is shipped to a Jefferson County, Colorado
address, a 4.2% sales tax for the merchandise is charged.
If your order is shipped to a Colorado address other than
in Jefferson County, a 3% sales tax will be charged. There
is no tax implied on service, shipping, or products delivered
outside of Colorado.
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Tracking
Shipments
Orders are sent via FedEx or United States Postal Service Priority.
All military addresses will be shipped USPS. You
will be e-mailed a Tracking Number (FedEx) or Confirmation number (USPS) on the day your
product is shipped. Keep this number, you will need it to
track your order. If you need to obtain this number please
call us toll-free (888) 606-1616 or email us at contact@bikeparts.com
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To track your USPS Priority, APO, or FPO package, please
click here.
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You
can call our Customer Service number toll-free (888) 606-1616 OR
e-mail us at contact@bikeparts.com to find out
your shipping information.
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Security
Peak Cycles (bikeparts.com)
uses a Secure Server for all order processing.
Peak Cycles (bikeparts.com)
has a secure ordering environment that we stand behind.
If it were not for the low incidence of Internet fraud we
would be hesitant to use this form of payment processing.
All personal information submitted during the ordering process
is encrypted using a Secure Sockets Layer encryption technology.
In
order to properly use and take advantage of this technology
you must possess a browser that accepts SSL encryption.
Secure Sockets Layer (SSL) is an encryption technology that
works with Netscape Navigator and Communicator (versions
6.0 and above), Microsoft Internet Explorer (versions 5.0
and above), and AOL (AOL 5.0 and above).
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Back
Orders
Due
to limited availability of some of the products we sell,
a particular item may be out of stock. If this causes your
order to be sent in more than one shipment, Peak Cycles
will pay postage on all shipments after the first one.
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Warranties
Manufacturer's
Warranties: All items in Peak Cycles (bikeparts.com) are covered by a
specific manufacturers warranty. For an item to be covered
by the manufacturer, the item must be defective and these
defects must be a result of normal use or manufacturing.
Damage from accidents, misuse, poor installation, and racing
are not covered under manufacturers warranties. Make sure
to keep a copy of your invoice for proof of purchase. Shipping
in both directions are not covered under any warranty.
Peak Cycles (bikeparts.com)
Warranty: Peak Cycles extends each Manufacturer's Warranty
to the original purchaser for the original merchandise only.
If you feel that you may have a product that meets the criteria
for a Manufacturers Warranty, please contact Peak Cycles
at 1.303.216.1616. Or you may e-mail us at contact@bikeparts.com with your problem
and invoice number.
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Returns,
Exchanges and Order Cancellations
Peak Cycles
guarantees satisfaction. If for some reason you are not
satisfied with your product, you may exchange it for another
item or receive a refund.
- If you wish to cancel your order, you may receive a full refund.
Just remember to please contact us as quickly
as possible so the item does not ship prior to cancellation.
- All
returns for refund, replacement, or exchange may be returned
within 30 days of purchase, no questions asked! Please call us
at 303.216.1616 or email us at contact@bikeparts.com
for a return authorization number prior to shipping the item(s) back to us.
Any items returned after 30 days might be charged a 15% restocking fee depending on the situation, we are very fair with our returns.
Any orders older than 60 days cannot be returned.
- All
returns must be shipped via insured FedEx Ground or United States Postal Service.
- Allow for one full
billing cycle for refunds to appear on your credit card
statement.
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Customer
Service
Do
you have any questions? Please write, call, or e-mail us
at:
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U.S
Shipping and Handling Policies
All orders are typically shippped within 48 hours.
Peak Cycles (bikeparts.com) will not ship United Parcel Service to P.O. Boxes.
If you want your item shipped to a P.O. Box, please choose United States Postal Service Priority.
All
Internet Orders received by 4:00PM EST, Mon.-Fri will ship the following business day.
Orders placed over the weekend will be processed on Monday.
All
backorders are shipped by Ground Shipping or First Class
Mail only. If you have paid for faster service, your credit
card will be refunded the appropriate amount.
All
military orders must be shipped by U.S.P.S. (4-8 business
days).
Heavier
and oversize orders may be subject to higher shipping rates.
You will be notified if there are changes in your billing amount.
Shipping
charges are derived from shipping, handling, and insurance
fees.
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International
Orders
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· Canada and qualified European countries
Bikeparts.com now ships to Canada and some European countries. All International orders are required to pay using PayPal. After you complete your order on our website, we will send you a PayPal request (usually within 24 hours) for payment which will also include your shipping amount.
We use United States Postal Service for our delivery method. Allow up to 2 weeks for delivery due to Customs. Most packages are delivered within 8 days.
We accept PayPal verified payments from the European Union members and the countries shown below. After you place your order we will contact you to determine the best shipping options.
 Skype us at BikePartsDotCom or 001-888-606-1616.
· U.S. Military
Yes, we ship to U.S. Military abroad that have APO/FPO addresses.
U.S. military shipping is a flat rate of $10 (oversized items will be extra and we'll let you know how much additional it will cost). |
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