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Shipping and Ordering Policies

Peak Cycles Guarantee|Prices and Ordering|Tracking|Security|Backorders|Warranties
Returns and Exchanges|Customer Service|Domestic Shipping|International Shipping

100% Satisfaction Guarantee

Bikeparts.com guarantees 100% satisfaction. If for some reason you are not satisfied with the product you purchased, you can exchange or get a refund for the item and we will credit your account.

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Prices and Ordering

Bikeparts.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel your order and refund your full purchase amount at their sole discretion.

Availability: All products are subject to availability and prior sale. Prices on our website are in effect until they are removed from the pages. Peak Cycles is not responsible for any errors appearing in our website. All orders are subject to acceptance by Peak Cycles.

Adjustments: We will always contact you regarding any unexpected delays, backorders, or differences in pricing. Adjustments to pricing and shipping rates can be completed on your order even after the order has already been processed.

Payment: Our online catalog prices are in U.S. currency. Our Secure Online Order Processing accepts Master Card, Visa, Discover, and American Express.

Fax or Mail Orders: You may also print out our order form and send your order through the mail or fax.
If you mail it, you must completely fill out the order form and enclose a money order, cashiers check, or include your credit card information in the appropriate areas on the form.

Send to: Peak Cycles
BPC Ordering Dept.
1224 Washington Ave
Suite 145
Golden, CO
80401

If you fax it: Completely fill out the order form and please include your credit card information. Send to: 1.303.215.0156

Price Protection: If we lower the price on any item within fifteen days from purchase, Peak Cycles will gladly refund the difference upon request.

Sales Tax: If your order is shipped to a Jefferson County, Colorado address, a 4.2% sales tax for the merchandise is charged. If your order is shipped to a Colorado address other than in Jefferson County, a 3% sales tax will be charged. There is no tax implied on service, shipping, or products delivered outside of Colorado.

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Tracking Shipments

Orders are sent via FedEx or United States Postal Service Priority. All military addresses will be shipped USPS. You will be e-mailed a Tracking Number (FedEx) or Confirmation number (USPS) on the day your product is shipped. Keep this number, you will need it to track your order. If you need to obtain this number please call us toll-free (888) 606-1616 or email us at contact@bikeparts.com

To track your FedEx package, please click here.

To track your USPS Priority, APO, or FPO package, please click here.

You can call our Customer Service number toll-free (888) 606-1616 OR e-mail us at contact@bikeparts.com to find out your shipping information.

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Security

Peak Cycles (bikeparts.com) uses a Secure Server for all order processing.

Peak Cycles (bikeparts.com) has a secure ordering environment that we stand behind. If it were not for the low incidence of Internet fraud we would be hesitant to use this form of payment processing. All personal information submitted during the ordering process is encrypted using a Secure Sockets Layer encryption technology.

In order to properly use and take advantage of this technology you must possess a browser that accepts SSL encryption. Secure Sockets Layer (SSL) is an encryption technology that works with Netscape Navigator and Communicator (versions 6.0 and above), Microsoft Internet Explorer (versions 5.0 and above), and AOL (AOL 5.0 and above).

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Back Orders

Due to limited availability of some of the products we sell, a particular item may be out of stock. If this causes your order to be sent in more than one shipment, Peak Cycles will pay postage on all shipments after the first one.

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Warranties

Manufacturer's Warranties: All items in Peak Cycles (bikeparts.com) are covered by a specific manufacturers warranty. For an item to be covered by the manufacturer, the item must be defective and these defects must be a result of normal use or manufacturing. Damage from accidents, misuse, poor installation, and racing are not covered under manufacturers warranties. Make sure to keep a copy of your invoice for proof of purchase. Shipping in both directions are not covered under any warranty.

Peak Cycles (bikeparts.com) Warranty: Peak Cycles extends each Manufacturer's Warranty to the original purchaser for the original merchandise only. If you feel that you may have a product that meets the criteria for a Manufacturers Warranty, please contact Peak Cycles at 1.303.216.1616. Or you may e-mail us at contact@bikeparts.com with your problem and invoice number.

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Returns, Exchanges and Order Cancellations

Peak Cycles guarantees satisfaction. If for some reason you are not satisfied with your product, you may exchange it for another item or receive a refund.

  • Peak Cycles
    BPC Returns
    1224 Washington Ave.
    Suite 145
    Golden, CO
    80401

  1. If you wish to cancel your order, you may receive a full refund. Just remember to please contact us as quickly as possible so the item does not ship prior to cancellation.

  2. All returns for refund, replacement, or exchange may be returned within 30 days of purchase, no questions asked! Please call us at 303.216.1616 or email us at contact@bikeparts.com for a return authorization number prior to shipping the item(s) back to us. Any items returned after 30 days might be charged a 15% restocking fee depending on the situation, we are very fair with our returns.
    Any orders older than 60 days cannot be returned.
  3. All returns must be shipped via insured FedEx Ground or United States Postal Service.

  4. Allow for one full billing cycle for refunds to appear on your credit card statement.

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Customer Service

Do you have any questions? Please write, call, or e-mail us at:

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U.S Shipping and Handling Policies

All orders are typically shippped within 48 hours. Peak Cycles (bikeparts.com) will not ship United Parcel Service to P.O. Boxes. If you want your item shipped to a P.O. Box, please choose United States Postal Service Priority.

All Internet Orders received by 4:00PM EST, Mon.-Fri will ship the following business day. Orders placed over the weekend will be processed on Monday.

All backorders are shipped by Ground Shipping or First Class Mail only. If you have paid for faster service, your credit card will be refunded the appropriate amount.

All military orders must be shipped by U.S.P.S. (4-8 business days).

Heavier and oversize orders may be subject to higher shipping rates. You will be notified if there are changes in your billing amount.

Shipping charges are derived from shipping, handling, and insurance fees.

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International Orders
· Canada and qualified European countries
Bikeparts.com now ships to Canada and some European countries. All International orders are required to pay using PayPal. After you complete your order on our website, we will send you a PayPal request (usually within 24 hours) for payment which will also include your shipping amount. We use United States Postal Service for our delivery method. Allow up to 2 weeks for delivery due to Customs. Most packages are delivered within 8 days.

We accept PayPal verified payments from the European Union members and the countries shown below. After you place your order we will contact you to determine the best shipping options.


Skype #: BikePartsDotComSkype us at BikePartsDotCom or 001-888-606-1616.
· U.S. Military
Yes, we ship to U.S. Military abroad that have APO/FPO addresses.
U.S. military shipping is a flat rate of $10 (oversized items will be extra and we'll let you know how much additional it will cost).

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