Frequently Asked Questions
Q: When I'm shopping and I add items to the cart, my stuff is not staying in the shopping cart.
A: Peak Cycles (bikeparts.com) uses a cookie to keep track of the items added and removed from your
shopping cart. You will need to enable your cookies in order to purchase from us. After you have modified
your browser setting to accept cookies, you should be able to add items to your shopping cart and checkout.
Here's how to change the settings on Internet Explorer and Netscape:
If you'd like to learn more about cookies and how they effect you, please visit
Q: If I have a discount or promotion code, how do I use it?
A: During your checkout process you will have an opportunity to enter your code on the payment
information page (where you add your credit card info).
Q: Why is the checkout asking me for a login and password?
A: If you have made an order before with us, then we
have stored your billing information from your previous order. You will need to use your
login and password from your previous order in order to access this feature. The login for
all accounts on our site
will always be your E-mail address, and the password you chose when you
make your first order. If you do not have a login and password, then
simply create a new account.
Q: I forgot my password, can you please send it to me?
A: If you have forgotten the password for your account, go to the
Retrieve Password page,
enter your E-mail address
in the box, click Submit, and it will be E-mailed to you.
Q: What's my tracking number?
A: Peak Cycles (bikeparts.com) uses United Parcel Service and the
United States Postal Service for shipping (Military orders must choose USPS), we provide
you this tracking number via an email when the item is shipped. You can either call us at
888.606.1616 (10-6 Mountain Standard Time, Mon-Sat), or E-mail
Customer Service if you did not receive a shipping
number or have lost the one that was provided.
Q: How can I check on the status of my Order?
A: You can find out your order information by calling us at 888.606.1616
(10-6 Mountain Standard Time, Mon-Sat), or E-mailing Customer
Service. Order status information is not available online through our site at this time, however
You can track pakages through www.UPS.com and www.USPS.com with the tracking number we provide you.
Q: What are my Shipping Options while Shopping Online?
A: U.S. orders are shipped either FedEx Ground, FedEx 2nd Day or
U.S. Postal Service Priority (recommended). Shipping charges are based on the weight and size of
Q: Do you ship to International Addresses?
A: Yes, we do ship internationally based on the customer's ability to provide bikeparts.com with
adequate information to help prevent overseas fraud. We require all International orders to be paid by PayPal. International orders can be placed directly on our website.
After you place your International order you will be sent a PayPal request for payment.
Q: How do I know if an item is in stock?
A: When you view a specific item, if it is out of stock, you will not be able to place the
item in your shopping cart. If the item is out of stock, you will have the option on the specific
item page to be emailed when the item is back in stock.
Q: How secure is my transaction?
A: When you check out, all of your ordering information that you submit to us is secure,
using SSL Encrypted Technology. You can see this by checking out the bottom left hand corner of your
browser. You will see a complete key if you use Netscape or a locked padlock in Explorer. If you have
any questions regarding the security of your information, please contact us with any questions at
888.606.1616 (10-6 Mountain Standard Time, Mon-Sat), or E-mail our Customer Service.
Q: Can I change or cancel an order after it's been submitted?
A: Orders are processed within a 48 hours after you submit the order to us. If you have any
questions or would like to cancel your order, please contact us at 303.216.1616 (10-6 Mountain Standard
Time, Mon-Sat), or E-mail our Customer Service
Q: How do I Price Match a product on the Web?
A: To Price Match an item when you are ordering via the Web, simply email us the item, the price
and where you saw this price (with the link to product on the competitor's website). It must be a Nationally advertised price from a reputable company. The item on the competitor's website must be in stock and offer a shipping window of less than 48 hours. We do not price match any items from auction websites such as eBay. If you are matching a price from a catalog or magazine, please include the issue.
Q: How do I return an item to Peak Cycles (bikeparts.com)?
A: To return an item, simply send the item back to us, either insured US mail, UPS or FedEx (Note: We do not accept C.O.D.'s). Enclose
a copy of your order form and write a note as to why you are returning the item.
Peak Cycles - BPC Returns
1224 Washington Ave
Golden, CO 80401.